---
title: Teacher or Administrator Unable to Log in to the S²TAR Center
description: "\"Trouble logging into your S²TAR Center account? Learn what to do if your password reset email isn’t arriving and how to request account reactivation. Support responses within one business day.\""
---

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# Teacher or Administrator Unable to Log in to the S²TAR Center

If you have had multiple unsuccessful login attempts and your “forgot password” email is not arriving, first check your spam/junk folder. If it is not there, there is a possibility that your S²TAR Center account has been disabled.  [Please submit a ticket](https://kb.simplesolutions.org/en-us/knowledge-base/kb-tickets/new?hsLang=en-us), and we will enable your account as quickly as possible. 

Responses can take up to one business day. 

 

updated 26-27

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